Hospitality since 1994
To book a B&B room we require a 50% deposit at the time of making the reservation. We will need a credit card number, expiration date, with the exact name on the card. Without all of this information we cannot process the card for the deposit to secure the reservation.
We accept Visa, MasterCard,Amex,Discover, Diners club,and JCB.
The card information may be sent to us either via the return email, telephone (+ 41 78 622 5188) or an sms text message to the above number. Upon receipt of the card numbers we will take the deposit and confirm via the email.
We work on a first come first serve basis in regards to the card information to reserve a room, rooms are not held unless specified by us.
There is a minimum stay of 2 nights in the B&B and with a minimum of 3-5 days for certain holiday weekends.
For apartments there is a deposit required and a separate reservation/cancellation policy applies. Please enquire for more details.
We require your travel itinerary (flight number and airline code/ train number, by car, departure city and arrival time here in Amsterdam) to ensure that someone is here to check you in upon arrival as we are not always in the house. We arrange our schedules around arrival and departures of guests. This may be sent to us at a later time. Preferably not later than 1 week prior to arrival date.
For a B&B room a full refund minus EUR 25.00 administration fee if cancellation is made 14 or more days before arrival date. If cancellation is made less than 14 days and up to 7 days before arrival the deposit is forfeited. For cancellations of 7 or less days prior to arrival date or a NO SHOW the remaining amount is due from the card given to us. If we are able to re-book the room for any of the cancelled days those will be credited back to the card charged. You agree to our policy once you have given us your card details.
For apartments there is a separate cancellation policy. Please enquire for more details
For any unforeseen reasons you must cancel or shorten your reservation then it is advisable to phone us to see what can be arranged. We highly recommend obtaining travel insurance for your trip.